Smile allows its audience to feel free for sharing their ideas among others but it restrict its users as well for creating a good environment by adopting our policy guidelines. If users fail to follow our policy guidelines, it may results in the termination of their accounts. Blocking strategy vary in its function for different areas of Smile such as Chat Room Blocking, Hash Trend Blocking and Complete Account Blocking.

Chat Room Blocking

Reasons for blocking a user through Smile Chat Room services are:

• Posting advertisements, confidential information regarding user including Contact No, CNIC No, Credit Card No, Bank Account No etc.
• Abusive content in the conversation is not allowed.
• Conversations based on communalism are strictly prohibited.

Violation of the above rules results in the Chat room feature blocking for 30 Days, there user won�t be able to use chat room.

Hashtag Blocking

Reasons for blocking a user through Smile Hash Tag are:

• Using multiple irrelevant hash tags or irrelevant updates regarding hash tags are not allowed. For example, there�s a trend for recalling public issues and you are abusing it posting an update including other hash tags, say the trend was #RightNow and you have used extra non relevant tags such as #GoodMorning, #Hello, #Poetry etc. Irrelevant updates regarding specific hash tags is the same like you are posting junky and meaningless content for a hash tag. Conversations are also not allowed using hash tags.
• Posting advertisements, confidential information regarding user including Contact No, CNIC No, Credit Card No, Bank Account No etc using hash tags.
• Abusive content in the hash tag updates is not allowed.
• Violation of the above rules results in the Hash tag feature blocking for 30 Days, there user won�t be able to post updates on a hash tag.

Complete Account Blocking

Reasons for blocking user account completely are as follows:

• Hacking: User must not modify, adopt or hack www.smilesn.com or modify another website so as to falsely imply that it is associated with Smile.
• Posting advertisements, confidential information regarding user including Contact No, CNIC No, Credit Card No, Bank Account No etc in user�s public updates.
• Posting abusive content in public updates
• Public updates that leads to communalism issue.

Violation of the above rules results in the complete termination of Smile account.

Blockage Time as per blocking attempts

• Violating Policy Rules of Chat room Service:
  • For the first attempt Smile user abusing the Chat room policy rules, chat room service will be blocked for 3 days.
  • On the second attempt, chat room service will be blocked for one month duration.
  • On the third attempt, chat room service will be completely blocked for the Smile user.
• Violating Policy Rules of Hash tag Service:

For the first attempt Smile user abusing the Hash tag policy rules, hash tag service will be blocked for one month. For the next attempt, hash tag service will be blocked completely for the Smile user.